Help Centre

Search by city and your dates, then compare properties and pick a room. Choosing a room holds it for 15 minutes while you enter guest details and pay on our gateway's secure page. As soon as the payment clears, your booking is confirmed, the property is notified, and your invoice arrives by email with a booking reference starting TFZ — show that at check-in.

Cancel any time from My Bookings. What comes back depends on the rate you booked: refundable rates are refunded in full if you cancel before the cut-off shown on the room, commonly 24 hours before check-in, and non-refundable rates are not refunded. The page tells you the exact refund amount before you confirm. To change dates, cancel and rebook if your rate allows it, or call us and we will help.

Credit and debit cards including Visa and Mastercard, the mobile wallets bKash, Nagad and Rocket, and internet banking — all handled by SSLCommerz. You enter your payment details on their secure page, never on ours, so we never see or store your card number.

Both are emailed to you the moment your payment is confirmed, with a full breakdown of the room, any extras, taxes and fees. You can also open the booking any time under My Bookings. If nothing has arrived within a few minutes, check your spam folder, then contact us with the name and dates you booked under.

Every property is checked by our team before it goes live, and the reviews you see are written by guests who actually stayed. Payment is taken through SSLCommerz rather than by us directly. If a property cannot honour a booking we have confirmed, you are refunded in full regardless of the rate, and we will help you find a comparable alternative for the same dates.

Not yet. Hotel booking is live across Bangladesh and beyond, and flights are in progress — the Flight tab on the homepage will open for bookings once airline fares and ticketing are in place. Nothing on the site can currently be booked as a flight.

Yes. For several rooms, a long stay, or a corporate or event booking, call us or email support@tofiza.com with your dates, city and room count, and we will put rates together for you rather than having you book room by room.