Terms of Service

Tofiza is a booking platform. We list properties on behalf of the hotels and partners who own them, take your payment, and pass the booking to the provider. The stay itself is supplied by that provider, not by us.

This means two contracts exist: one between you and Tofiza for the booking service, and one between you and the property for the stay. Descriptions, photographs, amenities and house rules are supplied by the property. We check listings before publishing them, but we cannot guarantee that every detail is current.

You must be 18 or over to hold an account and to make a booking. Keep your password to yourself — anything done through your account is treated as done by you. Tell us at once if you think someone else has access.

Give accurate details. If the lead guest’s name or contact details are wrong, the property may refuse check-in, and we cannot refund a booking that fails for that reason.

A booking goes through three steps, and only the last one secures the room:

1 · Room held

Choosing a room holds it for a short window — 15 minutes by default — while you enter guest details and pay. The nightly rates are frozen at this point, so a price change cannot move what you are charged. If you do not pay within the window, the hold expires and the room returns to sale.

2 · Payment

You pay on SSLCommerz’s secure page. We verify the result directly with the gateway before confirming anything — landing back on our site is not by itself proof of payment.

3 · Confirmed

Once the gateway confirms, your booking is confirmed, the property is notified, and we email you an invoice carrying your booking reference. Present that reference at check-in.

If payment fails or you abandon the page, nothing is charged and the room is released. You are free to try again.

Prices are shown in Bangladeshi Taka (৳). The total shown before you pay is the total you are charged — it already includes taxes, any service fee and any extras you ticked, less any discount code applied.

• The room rate is set by the property and can differ by date. What you see for your chosen dates is what applies.
• Extras such as breakfast, an airport transfer or a flexible cancellation option are optional and are added on top of the room price.
• Anything you buy directly from the property during your stay — meals, minibar, late checkout arranged on arrival — is settled with them, not with us.
• Discount codes have their own conditions, including minimum spend, validity window and usage limits, shown when you apply the code.

If a price is listed in obvious error — a clear mispricing rather than a genuine offer — we may cancel the booking and refund you in full rather than honour it.

What you get back depends on the rate you booked. Full detail is in our Refund Policy and Rate Rules. In short: refundable rates are refunded in full if you cancel before that rate’s cut-off; non-refundable rates are not refunded. Not turning up is treated as a cancellation with no notice.

Cancel from your account under Manage Booking. If a property cancels on you — an overbooking, or something outside their control — we will refund you in full or help you find a comparable alternative.

Do not:

• Make speculative, false or fraudulent bookings, or bookings in someone else’s name without their authority.
• Scrape, resell or republish our listings, rates or content.
• Interfere with the site, attempt to access accounts or data that are not yours, or test its security without our written permission.
• Post a review that is untruthful, abusive, or about a stay you did not take. We moderate reviews and remove ones that break this.

We may suspend or close an account that does any of these.

Partners are subject to these terms and to the agreement accepted during onboarding. In summary: you must have the right to sell the rooms you list, keep rates and availability accurate, and honour every booking we confirm at the price confirmed.

Tofiza deducts a commission from each confirmed booking, set in your partner agreement and shown on every transaction in your dashboard. Your earnings become withdrawable a settlement window after the guest checks out, and are paid to the verified bank account on your account.

We are responsible for running the booking service with reasonable care — taking your payment correctly, passing your booking to the property, and putting right any error that is ours.

We are not responsible for the property’s own acts: the condition of the room, the standard of service, or anything that happens during your stay. Nor are we responsible for events outside anyone’s reasonable control, such as weather, strikes or civil disruption.

Where we are liable, our liability is limited to the amount you paid for the booking in question. Nothing here limits liability that cannot be limited by law.

These terms are governed by the law of Bangladesh, and the courts of Bangladesh have jurisdiction over any dispute.

We may update these terms. The version in force for your booking is the one published when you made it, and the effective date above tells you which that is. Questions go to support@tofiza.com or 01931 113300.